Refund and Returns Policy

At YourSchoolBox, we want you to be satisfied with your purchase.

Order Cancellations

Orders may be cancelled before they have been processed or dispatched. Please contact us as soon as possible if you need to cancel an order.

Returns

You may request to return eligible goods within 7 days of receiving your order.

Returned products must be unused, unopened, in their original packaging and in a resalable condition. Customers are responsible for the return delivery cost where the return is due to a change of mind.

Incorrect, Damaged or Defective Products

If you receive an incorrect, damaged or defective product, please contact us as soon as possible with your order number, a description of the issue and supporting photographs.

Once the return has been assessed, we will arrange a replacement, exchange or refund in accordance with applicable South African consumer law. Return delivery costs for confirmed incorrect, damaged or defective products will be covered by YourSchoolBox.

Personalised Products

Personalised, customised or made-to-order products cannot be returned or refunded due to a change of mind.

We will replace or refund personalised products if they are defective, damaged or do not match the personalisation details provided with the order.

Customers are responsible for checking that all names, contact details, grades, subjects and other personalisation information are correct before submitting an order.

Refunds

Approved refunds will be processed using the original payment method. Please allow up to 30 days for the refund to be completed, although we will aim to process it sooner.

Delivery charges may not be refundable unless the product supplied was incorrect, damaged or defective, or where otherwise required by law.

How to Request a Return or Refund

Please contact our customer support team and provide:

  • Your full name
  • Order number
  • Product requiring return
  • Reason for the return
  • Photographs, where the product is damaged, defective or incorrect

Products must not be returned without first contacting our team and receiving return instructions.

This policy does not limit any rights available to consumers under the Consumer Protection Act or the Electronic Communications and Transactions Act.